FAQ Category EN: Basics

I lost my password, what to do?

If you lost password for your account, please send to the support service a request with the following documents: 1. Scan or photo of a valid ID Card (both sides) — state issued ID card, driver’s licence or residence permit. 2. A good quality photo showing your face with your ID card and a piece …

I lost my password, what to do? Read More »

The support service did not answer my question, why?

The support service answers all questions within its competence. If you do not receive a response, please check your Promotions, Spam and Alerts folders in your email. If you find the email, move it to your Inbox and mark it as not spam.

How can I contact support?

Write an email to the support service or send a request from your personal account (this is the preferred method).

Where do I enter my personal account?

1) on a computer / laptop (desktop version) via a browser: personal account is located at https://wallet.cptpoint.global/ 2) via the CPT Point mobile application for Android. You can download the CPT Point mobile application at this link. There is no mobile app for iOS.